BOOKING POLICY
For the majority of our international tours, a minimum of 50% deposit is due upon booking confirmation. The remaining 50% balance must be paid in full in advance, or in cash on the first day of the tour depending on the tour. This will be clearly detailed to you during the booking process.
CANCELLATION POLICY
All cancellation notices must be received in writing and will become effective as of the date of receipt by us. We can provide a tour cancellation confirmation letter so you are able to claim any losses with your travel insurance provider.
Tour refunds will be calculated based on the information contained in the following table:
| Days in advance of tour start date | Percentage of tour cost refunded |
| 46 days or more | 100% |
| 31-45 days | 50% |
| 30-0 days | 0% |
- You are liable for any transaction charges associated with the refund process.
- All cancellations or rebooking’s will incur a minimum €50 or $50 administration fee.
- In the event of the company incurring non-refundable costs and expenses, including, but not limited to flight booking and hotel reservations this shall be deducted from any refund due to you.
INTERNATIONAL TOUR VISAS
On our international tours, visas are your responsibility. In some cases, we may be able to advise and assist with letters of invitation (LOI) or visa authorisations, but in the event that a visa is not granted our cancellation policy above will apply.
FORCE MAJEURE
Force majeure is any event or circumstances which we could not, even with all due care, foresee or avoid. Such events may include but are not limited to war, pandemic, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather or road conditions, fire, bureaucratic obstacles, changes in schedules or mode of transport by ferry companies, airlines, bus or train operators and all similar events outside our control.
If such an event or circumstance arises and said event or circumstance results in our inability to deliver the tour itinerary, customer shall be entitled to a full refund minus a €50 or $50 admin fee and any reasonable costs incurred by us.
TRAVEL INSURANCE
Unless due to our negligence, we hold no responsibility in whole or part and customer agrees we are not liable for any occurrences including but not limited to any delay, loss, accidents, personal injury, political unrest, sickness, medical expenses or property damage occurring on tour.
Therefore, we require the customer to obtain sufficient insurance that, in the event of any possible risk, will provide sufficient cover for customer and if applicable, any dependents he or she is travelling with. It is your responsibility to ensure that the insurance coverage includes, but is not limited to, medical and health cover for an injury or sudden illness while on tour, 24-hour emergency service and assistance (including repatriation if you become too ill to continue the tour), cancellation and curtailment, lost and stolen possessions cover, and personal liability cover. Any claims must be directed towards your insurers.
Click here to receive a 5% discount when purchasing travel insurance with IATI.
LOCAL LAWS
Customers are required to follow local laws and regulations at all times. In the result of a breach of local law, we will not be held in any way responsible and the customer will take responsibility for any consequences, financial or otherwise, that arise from their actions.
Customers are required to follow the guidance and OUR company rules at all times.
We reserve the right to expel without refund, those customers who refuse to abide by company policies.
TOUR ITINERARY
Due to the nature of travel/tourism to our unique destinations, itineraries do not provide or imply a guarantee of the tour’s contents. Though we will make every effort to keep itineraries as described and to find suitable replacements, Pioneer Adventure Travel and our travel partners reserve the right to make changes to the itinerary in response to unforeseeable events.
NON-LIABILITY FOR CHANGES
WE reserve the right to change these terms and conditions at any time and we will notify you if such changes are made.
Price quotations are subject to change without notice and will not be binding until a booking has been confirmed.
WE fully reserve the right to change or amend all itineraries on a case by case basis depending on the situation on the ground. In such cases we will always endeavor to provide a suitable replacement.
Train, and flight tickets are subject to availability. We reserve the right to change the mode of transport depending on availability.
If for any reason you do not complete any portion of a tour, or abandon a scheduled tour after departure, no refund shall be given nor will any credit be given towards future travel.
PAYMENT POLICY
We accept payments by bank transfer in USD, GBP, EUR and AUD. We accept payments by credit/debit card in USD, GBP, EUR. In all cases, sending and receiving bank fees are your responsibility. We will provide details as part of the booking process.
Tours are invoiced in the currency advertised on our website; either EUR or USD. Payments received in other currencies are credited at the prevailing exchange rate on the day they are received.
When paying by bank transfer you are required to put ONLY the invoice number provided as payment reference. Do NOT under any circumstances put your tour destination, or Pioneer Adventure. Failure to comply with this may result in the cancellation of your tour and loss of any moneys paid.
SECURITY
Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security.
We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.
Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Please note that email is not encrypted and should not be used for transmitting credit card information.